Returns & Exchanges

At Carleton Equipment, we stand behind the quality of our products and offer a 30-day return window for items in original condition. Whether you need a different specification or a full refund, our streamlined process ensures a hassle-free experience for your business.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team or log in to your account portal to submit a return authorization request with your order number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all manuals, accessories, and protective inserts are included to prevent transit damage.

• 3.
  Ship to Our Warehouse

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location for tracked delivery to our facility.

• 4.
  Inspection and Refund

  Once our quality control team inspects the returned equipment, we will process your refund or exchange within 5 to 7 business days.