Frequently Asked Questions
Everything you need to know about shopping with Carleton Equipment.
What is the standard shipping timeframe for equipment orders?
Most in-stock items are processed within 1-2 business days. Depending on your location and the size of the equipment, delivery typically takes between 3 to 7 business days.
Do you offer financing options for larger purchases?
Yes, we partner with several financial institutions to provide flexible payment plans and financing options for commercial-grade equipment. Please contact our sales team for an application.
What is your return policy for unused products?
We accept returns on unused, unopened items in their original packaging within 30 days of purchase. Please note that certain heavy machinery may be subject to a restocking fee.
Are Carleton Equipment products covered by a warranty?
All new equipment comes with a standard manufacturer's warranty. The duration and coverage details vary by brand and product type, typically ranging from 1 to 5 years.
How can I track the status of my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's portal to monitor your delivery in real-time.
Do you provide technical support or maintenance services?
We offer dedicated technical support for all products sold. Additionally, we can assist in locating authorized service centers for routine maintenance and repairs in your local area.